Patient Care Coordinators
This is our front office team! They will likely be the first people to greet you when you arrive and will handle your checkout at the end of your visit. They coordinate your schedule and help address your needs in a timely manner. Our patient care coordinators aim to ensure that you can have peace of mind before, during and after your visit with us! As a touch point between you and our providers, they are the glue that keeps us all together!
Insurance & Billing Office
This is where the insurance, billing and referral information, is collated before your appointment. They serve as a liaison between you and your insurance company. Even though it is the patients' responsibility to be informed about their insurance, as a courtesy, our staff checks current eligibility and referral needs prior to each visit.
New Patient Coordinators
Most likely, Deborah or Michael are the first people you'd speak with at Melmed Center. They are up to date with all Melmed Center news so that she can fully inform and direct new clients towards the appropriate services. After a thorough triage of your unique needs, They are qualified to advise you which provider or service would be the best fit. Michael is also a part of our Medical Records Team.
Back Office Team
Our back office team may not be the first face you see, however, they carry a crucial role in making sure the Front Office and Billing Team need everything they need.